Five years warranty at no extra charge!

Warranty

Extended manufacturer’s warranty due to high-quality and complaint-free Fog Cannons™

A PROTECT Fog Cannon™ automatically comes with a 5-year warranty from the manufacturer PROTECT A/S in Denmark (see terms and exceptions below). This is possible, because PROTECT Fog Cannons™ are reliable, high-quality complaint-free products.

The warranty follows the Fog Cannon™ from the manufacturer to the end customer.

Please notice that the date of commencement of the warranty is based on the invoice date on our (PROTECT ZA t/a FOGOFF Pty (Ltd)) invoice to our customers (alarm installation companies).

Also, as a service to our customers, you do not have to register the product online to obtain the warranty!

*Fog Cannon™ model Xtratus®/Xtratus Flex® comes with a 2-year warranty only.

Terms and exceptions

The following terms and exceptions apply the customer relationship between us (PROTECT ZA t/a FOGOFF Pty (Ltd)) and the alarm installation companies that buys our products.
Ask for our full and official General Terms of Sales and Delivery.

The 5-year warranty covers defects in the Fog Cannons™. If any defect, complaints shall be made immediately.

The warranty includes replacement of defect parts by new or used parts with the same functions as well as internal working hours for PROTECT ZA t/a FOGOFF Pty (Ltd).

As explained further above the date of commencement of the warranty is based on the invoice date on our (PROTECT ZA t/a FOGOFF Pty (Ltd)) invoice to our customers (alarm installation companies).

On additional equipment, spare parts and repair work we provide a 1-year warranty to our registered alarm installation companies.

Further, Fog Cannon™ model Xtratus®/Xtratus Flex® comes with a 2-year warranty only.

The warranty does not include fog fluid and batteries (consumables), the metal cabinet and ordinary wear and tear. The transport costs of the equipment and the alarm installer’s labor costs are also excluded from the warranty.

Please notice, that the warranty will be void if a product has not been installed in accordance with the manual belonging to each product, and if the alarm installation company or the end-customer has used non-original parts or non-original fog fluid.

Ask for our full and official General Terms of Sales and Delivery.

Fog fluid and expiration time

The PROTECT™ security fog fluid has an expiration time of 2 years from the installation of the fluid container in the Fog Cannon™ fog machine, and 5 years if it has not been installed and has been stored in its original packaging, in a cool, dry place protected from sunlight. Once the expiration date has passed, a replacement is recommended to maintain the properties and density of the security fog.

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